Service & Contract Manager

Location: Darmstadt, Germany Location: Application deadline: 19 July 2024 Reference number: 2139
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Are you looking for a new opportunity to take your career to a higher orbit? To join an international group with a successful track record in Space Engineering? A job adapted to your career ambitions and in which you could have an impact for the years to come.

We are looking for a Service & Contract Manager to join our growing team in Darmstadt, Germany. The key individual will be responsible for ensuring the successful delivery of services to our clients, including European Institutions and industry within the space sector.

Tasks and activities

The scope of work will include:

  • Responsibility for managing the contracts and ensuring the quality of the service delivery to all clients in Germany, liaising between the client, the employees, and the Starion Deutschland GmbH back office.
  • Coordinating the kick-off of new contracts, integrating the delivery, and reporting requirements into the monthly planning and ensuring the on-site teams are aware of the contractual requirements.
  • Performing the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement.
  • Assisting in service review meetings to communicate technical tasks to the employees to achieve the deliverables.
  • Building strong relationships with the client, understanding the technical and organizational challenges they face and identifying possible new business opportunities.
  • Responsibility for ensuring the deliverables of the contract are achieved on time.
  • Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients.
  • Liaising with the technical staff for timely inputs.
  • Completing all required financial reporting.
  • Monitoring the internal and client KPIs.
  • Implementing and monitoring the operations management processes across Germany, including:
    • Ensuring clear communications with employees, and compliance to internal requirements.
    • Reaching out on a regular basis to our employees in more remote locations, ensuring engagement with Starion Group and managing any questions/concerns they may have.
    • Coordinating the performance management programme, assisting in the annual performance review process.

Skills and experience

The following skills and experience are mandatory:

  • A bachelor’s or master’s degree in an Engineering, Scientific or Business background.
  • Previous experience in a technical services provider.
  • Ability to build networks and relationships (both social and professional) easily.
  • Good organizational and planning skills.
  • A diplomatic approach to problem solving.
  • The ability to make good judgements and quick decisions regarding the business.
  • Excellent skills in Microsoft Excel and numerical reasoning.
  • Good data analysis skills.
  • Competent in technical learning.
  • Confident in working within a multi-cultural environment, particularly with remote teams.
  • Able to travel for work when required.
  • Fluent in English, both written and spoken.

The following skills and experience would be highly desirable:

  • Knowledge of the German space industry.
  • Knowledge of German, both written and spoken.

Why should you apply?

  • You will have the opportunity to work within leading space organisations across Europe.
  • We encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.
  • To be part of a company that values integrity, inspiration, care, and collaboration.
  • Benefits include competitive remuneration packages; unique career opportunities, including working in other countries; access to training and development programmes; flexible relocation support.

We welcome applications from people with disabilities, members of ethnic minorities, all genders, LGBTQ+ individuals and ex-service personnel.

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Questions? Contact

Kiri Wood


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