Junior IT Support Technician

Are you looking for a new opportunity to take your career to a higher orbit? To join an international group with a successful track record in Space Engineering? A job adapted to your career ambitions and in which you could have an impact for the years to come?

We are looking for a Junior IT Support Technician to provide 1^st level support to all company employees across the 10 different countries. This role is based at our office in Frascati, Italy, with occasional travel for on-site support.

This position is open to protected categories under Italian Law 68/99 (“Rules for the right to work of disabled people”).
Questa posizione e’ aperta alle categorie protette L. 68/99.

Tasks and activities

The scope of work will include:

• Provisioning of computer systems and telephony for new employees, creation of user accounts and access to network resources.
• Develop IT training plans and provide initial IT training for new employees.
• Troubleshoot, repair, and install Microsoft Windows computer systems (PC / Laptops).
• Configure and automate software installations.
• Aiding and supporting our user community for the technical and functional use of the services and applications.
• Log time and problem resolutions via IT ticket system.
• Basic Network configurations.
• Support in planning and implementation of multi-scale projects.

Skills and experience

The following skills and experience are mandatory:

• Relevant qualification in the field of IT/Computer Engineering.
• Proficiency in MS Office applications.
• Experience and/or knowledge in the following:
  • ITIL Methodology
  • Office 365 account management, Email, Teams, SharePoint
  • Active directory / Azure Active Directory
  • Windows and software installation / troubleshooting
  • Automated deployment tools, Mobile device management, Microsoft Intune, Windows Autopilot
  • Experience with Team Viewer or other remote support tools
  • Microsoft Certification
• Detail-oriented, hardworking, and enthusiastic mindset.
• Desire to work both autonomously and as part of a team, in an international multicultural environment.
• Solution oriented mindset, with a customer focused communication skill.
• Fluent in English, both written and spoken.

Why should you apply?

• You will have the opportunity to work within leading space organisations across Europe.
• We encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.
• To be part of a company that values integrity, inspiration, care and collaboration.
• Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; access to training and development programmes; flexible relocation support.

We welcome applications from people with disabilities, members of ethnic minorities, all genders, LGBTQ+ individuals and ex-service personnel.