Application Lifetime Coordinator

Location: Frascati, Italy Location: Application deadline: 5 August 2024 Reference number: 2138
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Are you looking for a new opportunity to take your career to a higher orbit? To join an international group with a successful track record in Space Engineering? A job adapted to your career ambitions and in which you could have an impact for the years to come.

We are looking for an Application Lifetime Coordinator to work at ESA’s premises in Frascati, Italy.

About the client and location

The ESA Centre for Earth Observation (ESRIN) is the European Space Agency’s (ESA) base in Frascati, Italy. From this location ESA conducts most of their earth observation research, including data analysis and distribution for other non-ESA satellites.

This position is open to protected categories under Italian Law 68/99 (“Rules for the right to work of disabled people”).
Questa posizione e’ aperta alle categorie protette L. 68/99.

Tasks and activities

The scope of work will include:

  • Handling Application-related exceptions, complaints, and escalations.
  • Granting the adherence of the Application with business processes that are supposed to be managed in it.
  • Relying on the Application services supplied by the providers including functional support, corrective maintenance, minor evolution and in some cases major evolution.
  • Supervising the Ticket management by checking samples of notifications received.
  • Representing the operational day-by-day Agency authority concerning the Applications in charge for functional and business aspects.
  • Acting as the contact point for suppliers regarding questions and issues where follow up requires Application Coordinator intervention.
  • Reviewing deliverables and documentation.
  • Leading and managing the end-to-end process of implementation of new business requirements, including:
    • Providing demand management towards ESA Customer Representatives, Process Leaders, SPOCs, and end-users (‘’User Groups’’).
    • Interacting with the service provider in terms of impact assessment, negotiation, development, testing and deploying of a new business requirement (major or minor evolution).
  • Supporting projects (the required effort depends on the complexity and criticality of the project).
  • Supporting Year End Closure, Reorganization, Rebooking, etc.
  • Supporting ad-hoc activities required due to IT infrastructure maintenance and by the CISOS Providers/others.
  • Reviewing service providers proposals with the main objective to maximize the Agency interest.
  • Managing and supervising application-related exceptions and escalations raised by users (Attendance to ESA Departmental and Divisional meetings).

Skills and experience

The following skills and experience are mandatory:

  • Bachelors or Masters Degree in a relevant discipline.
  • Knowledge of Office 365.
  • Consolidated experience in IT Consultancy.
  • Experience on working in international contexts.
  • Knowledge of SAP User configuration main concepts.
  • Desire to work both autonomously and as part of a team, in an international multicultural environment.
  • Solution oriented mindset, with a customer focused communication skill.
  • Fluent in English, both written and spoken.

The following skills and experience would be highly desirable:

  • Knowledge of Ticket Management Systems.
  • Experience in handling/reviewing IT end-user calls for IT related issues.
  • A working knowledge of other EU languages.

Why should you apply?

  • You will have the opportunity to work within leading space organisations across Europe.
  • We encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.
  • To be part of a company that values integrity, inspiration, care and collaboration.
  • Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; access to training and development programmes; flexible relocation support.

We welcome applications from people with disabilities, members of ethnic minorities, all genders, LGBTQ+ individuals and ex-service personnel.

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Questions? Contact

Kiri Wood


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